> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skaala.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Configuration

> Customize your AI receptionist's personality and capabilities

# Agent Configuration

Configure your Skaala AI agent to match your brand voice and business needs.

## Overview

Your AI agent can be customized for:

* **Personality & Tone**: Professional, friendly, casual, or formal
* **Language Support**: Swedish, Norwegian, English
* **Business Rules**: Operating hours, services, pricing
* **Integration Tools**: Booking, transfers, knowledge base

## Configuration Dashboard

Access agent settings at `https://www.skaala.ai/dashboard/agents`

<Info>
  Changes to agent configuration take effect within 1-2 minutes
</Info>

## Voice & Personality

### Choose Voice Type

<Tabs>
  <Tab title="Professional">
    Business-focused tone suitable for corporate environments

    **Example Response:**

    > "Good morning, this is Acme Corporation. How may I assist you today?"
  </Tab>

  <Tab title="Friendly">
    Warm and approachable for service businesses

    **Example Response:**

    > "Hi there! Thanks for calling Bella Salon. What can I help you with?"
  </Tab>

  <Tab title="Casual">
    Relaxed tone for lifestyle brands

    **Example Response:**

    > "Hey! You've reached Surf Shack. What's up?"
  </Tab>
</Tabs>

### Custom Instructions

Add specific guidelines for your agent:

```yaml theme={null}
# Example agent instructions
greeting: "Welcome to {business_name}. I'm here to help schedule appointments."

booking_policy: |
  - Require full name and phone number
  - Confirm appointment details before booking
  - Offer 3 alternative times if requested slot unavailable

escalation_triggers:
  - Customer asks for manager
  - Pricing questions above $1000
  - Complaints or refund requests
```

## Tool Configuration

### Enable Booking System

<Steps>
  <Step title="Connect Calendar">
    Link Google Calendar or Outlook for availability
  </Step>

  <Step title="Define Services">
    Add bookable services with duration and pricing
  </Step>

  <Step title="Set Business Hours">
    Configure when appointments can be scheduled
  </Step>
</Steps>

### Enable Call Transfers

Configure live agent fallback:

```json theme={null}
{
  "transfer_enabled": true,
  "transfer_number": "+46701234567",
  "transfer_triggers": [
    "customer_escalation",
    "complex_inquiry",
    "vip_customer"
  ]
}
```

## Knowledge Base

Train your agent with business-specific information:

<AccordionGroup>
  <Accordion title="Upload Business Information">
    Add FAQs, policies, and product details
  </Accordion>

  <Accordion title="Website Scraping">
    Automatically pull content from your website
  </Accordion>

  <Accordion title="Custom Q&A">
    Define specific question-answer pairs
  </Accordion>
</AccordionGroup>

## Testing Your Agent

<Tip>
  Always test agent changes before going live
</Tip>

### Test Call Process

1. Call your Skaala test number
2. Try different scenarios (booking, questions, transfers)
3. Verify responses match your expectations
4. Adjust configuration as needed

## Related Resources

<CardGroup cols={2}>
  <Card title="API Reference" icon="code" href="/api-reference/bookings/list-bookings">
    Programmatic agent configuration
  </Card>

  <Card title="ElevenLabs Integration" icon="microphone" href="/integrations/elevenlabs">
    Voice and audio settings
  </Card>
</CardGroup>