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Agent Configuration

Configure your Skaala AI agent to match your brand voice and business needs.

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Overview

Your AI agent can be customized for:
  • Personality & Tone: Professional, friendly, casual, or formal
  • Language Support: Swedish, Norwegian, English
  • Business Rules: Operating hours, services, pricing
  • Integration Tools: Booking, transfers, knowledge base

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Configuration Dashboard

Access agent settings at https://www.skaala.ai/dashboard/agents
Changes to agent configuration take effect within 1-2 minutes

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Voice & Personality

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Choose Voice Type

Business-focused tone suitable for corporate environmentsExample Response:
“Good morning, this is Acme Corporation. How may I assist you today?”

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Custom Instructions

Add specific guidelines for your agent: 
# Example agent instructions
greeting: "Welcome to {business_name}. I'm here to help schedule appointments."

booking_policy: |
  - Require full name and phone number
  - Confirm appointment details before booking
  - Offer 3 alternative times if requested slot unavailable

escalation_triggers:
  - Customer asks for manager
  - Pricing questions above $1000
  - Complaints or refund requests

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Tool Configuration

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Enable Booking System

1

Connect Calendar

Link Google Calendar or Outlook for availability
2

Define Services

Add bookable services with duration and pricing
3

Set Business Hours

Configure when appointments can be scheduled

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Enable Call Transfers

Configure live agent fallback: 
{
  "transfer_enabled": true,
  "transfer_number": "+46701234567",
  "transfer_triggers": [
    "customer_escalation",
    "complex_inquiry",
    "vip_customer"
  ]
}

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Knowledge Base

Train your agent with business-specific information:
Add FAQs, policies, and product details
Automatically pull content from your website
Define specific question-answer pairs

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Testing Your Agent

Always test agent changes before going live

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Test Call Process

  1. Call your Skaala test number
  2. Try different scenarios (booking, questions, transfers)
  3. Verify responses match your expectations
  4. Adjust configuration as needed

API Reference

Programmatic agent configuration

ElevenLabs Integration

Voice and audio settings