Booking Flow Integration

Learn how to integrate Skaala’s AI-powered booking system into your application.

Overview

Skaala’s booking system enables customers to schedule appointments through natural conversation with your AI receptionist. The system handles:

Availability Checking: Real-time calendar integration
Slot Booking: Automatic reservation and confirmation
Conflict Prevention: Double-booking protection
Customer Notifications: SMS/email confirmations

Integration Steps

Configure Services

Define your bookable services with duration and pricing

curl -X POST https://www.skaala.ai/api/v1/services \
  -H "X-API-Key: sk_live_..." \
  -d '{
    "name": "Haircut",
    "duration_minutes": 60,
    "price": 500
  }'

Connect Calendar

Link your Google Calendar or Outlook calendar for availability sync

Configure Agent

Set up your AI agent to handle booking requests naturally

Test Booking Flow

Call your Skaala number and request an appointment

Webhook Events

Monitor booking events in real-time:

// Listen for new bookings
app.post('/webhooks/skaala', (req, res) => {
  const { event, data } = req.body;

  if (event === 'booking.created') {
    console.log('New booking:', data);
    // Send confirmation email
    // Update internal systems
  }

  res.status(200).send('OK');
});

Best Practices

Buffer Time Between Appointments

Add 10-15 minute buffers to prevent scheduling conflicts

Confirmation Requirements

Require customer phone/email before confirming bookings

Cancellation Policy

Configure cancellation windows and automated reminders

Bookings API

Full API reference for booking endpoints

Webhooks Guide

Set up real-time event notifications

Guides

Use Cases

User Guides

Booking Flow Integration

Booking Flow Integration

Overview

Integration Steps

Webhook Events

Best Practices

Bookings API

Webhooks Guide

​Booking Flow Integration

​Overview

​Integration Steps

​Webhook Events

​Best Practices

​Related Resources

Bookings API

Webhooks Guide

Booking Flow Integration

Overview

Integration Steps

Webhook Events

Best Practices

Related Resources